Don’t faint.
Southwest Airlines plans to unroll a new customer email system in early 2009.
As many of you know, the airline has steadfastly remained without an email customer service method of communication.
If you wanted to complain to the airline, give them a compliment, or simply ask a question — you could not send the airline an email. You had to sit down and write them an old-fashioned letter. Yep. With a stamp.
No more.
Starting early next year the airline will finally have a customer email alternative.