Sounds like Southwest Airlines is getting ready to unroll more secrets from its “customer experience improvement” bag ‘o tricks tomorrow.

And I quote, “Join Southwest Airlines CEO Gary Kelly tomorrow to discuss additional product changes that transition Southwest from a-one-size-fits all airline to the airline that fits our Customers’ lives.”

Can’t wait. Wonder if Gary will exhibit any residual effects from his recent encounter as Edna.

The conference, which is being held at the airline’s headquarters will begin at 11 AM CST. It is being webcast.

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