It’s not been a good week for British Airways. After being fined more than $247 million from U.S. and UK competition regulators for colluding with Virgin Atlantic over long-haul fuel surcharges, British Airways has been hit with figures that show it is the worst performing of all major airlines in Europe for baggage and one of the worst for delays.
According to the Times Online, stats from the Association of European Airlines today reveal that between April and June, nearly half of all BA long-haul flights and more than a third of its short and medium haul flights did not arrive on time.
If that wasn’t bad enough, the luggage stats were even worse.
The airline had the worst baggage stats of any of the airlines in the survey. During the three months, the airline managed to lose 28 bags for every 1000 passengers it flew.
That is easily more than double the figure for any U.S. major airline, and almost double the rates of such European-based competitors as Air France and Lufthansa.
Technorati Tags: British Airways , lost luggage
Hi –
I work for a law firm that has filed a proposed class-action lawsuit against British Airlines for its severe baggage mishandling and thought it would be something of interest for your readers. Yesterday an amended complaint was filed in the case that named 10 additional plaintiffs and expanded on allegations brought against the company in the original filing in September 2007.
According to the suit British Air loses 23 bags per 1,000 passengers carried, about 60 percent more than the industry average and twice as bad as the worst U.S. carrier.
There is more information on the case available at http://www.hbsslaw.com/bab.htm or you can read an article from yesterday’s Seattle Post-Intelligencer here http://seattlepi.nwsource.com/business/339434_lostluggage13.html.