In a follow-up to my post from yesterday, here is what I think Southwest should have announced yesterday. That is, if the marketing foot had been in gear with the hand holding the excel charts.
Instead of the new “Business Select” and “Business” class monikers, Southwest should have gone with two main fare classes — “Gotta Get Away,” as they have done for the lower fares, but “Gotta Go Now” for their fully refundable price fares. Or “Gotta Get There Now” if the previous suggestion sounds too much like one of those commercials for an overactive bladder.
Anyway, there are a couple of potentials that could have been used.
My point is — Gotta Go Now, Gotta Get Away? Simple. Ties into the airline’s established marketing mindset. Makes the point. And no crappy “Business” fare tag for a product that is not any different from the product sold as a “Gotta Get Away” fare — except that it is more expensive and refundable.
Then, they should have created the “A+ Boarding” option. A simple flat add-on fee for guaranteed “A” group boarding.
“Flying on a Gotta Go Now fare? Upgrade to the “A+” boarding option for (fill in the blank) and be assured of an “A” Group boarding pass.”
Marketing could have had a field day with this. Given out special little buttons. T-shirts. Given “A+” purchasers more drink coupons. I can see the commercials now.
In other words, the airline should have taken that “exclusive” group feeling that is there now and run with it. Taken advantage of it. It would have fed right in with the exclusive “clubby” “A” boarding group mentality that we “A” group boarders like to think we possess.
But does the term, “Business Select” lend itself to any of this? Not hardly. In addition, note to Southwest. Not all “A” group boarding nuts consider themselves to be “business travelers.” And you shouldn’t have made that assumption, or hung that moniker on them. It’s a mistake.
I have a lot of friends at Southwest Airlines. Some very dear friends. And the airline has done more positive things over the years than most. There is no question about that.
But the more I think about this announcement from yesterday, the more my head hurts. It makes things way too complicated and it takes the very guts out of their existing core marketing strength. It really makes me wonder if any of this decision was run by the great folks at GSD&M in Austin (they handle the airline’s advertising) beforehand. If it was, shame on GSD&M. If it wasn’t, shame on Southwest.
“Business Select?” Arrrrgh.
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